MyChart Help and Support

This section is to help guide you through recovering your username or resetting your password. If you cannot find what you need, or you continue to have issues, please contact MyChart support at 855-MYINOVA (855-694-6682).

Please Sign In to view a more comprehensive Help and Support section with more commonly asked questions located under the Resources Tab.

Please click on the appropriate topic below:


Username

1. If you are having trouble remembering the Username you created when you activated your MyChart account and need to recover your Username, please start the process by clicking on Forgot MyChart Username?

2. Now enter the correct information into the fields on the form (First and Last name, Last 4 SSN and Date of Birth). The information you enter must match what is listed in your medical record.

3. If the information is entered correctly, you will receive a confirmation message with your Username to the email address associated with your MyChart account.

Password

1. If you are having trouble remembering the Password you created when you activated your MyChart account and need to reset that Password, please start the process by clicking on Forgot MyChart Password?

2. Now enter the correct information into the fields on the form (MyChart Username, Date of Birth and Email Address you registered with during sign-up).

3. If the information is entered correctly, you will need to correctly answer the security question associated with your MyChart account and you will be given an opportunity to create your password.